Siemens Industry, Inc. announced it has opened a third marine service location in Houma, La., devoted to servicing offshore supply vessels, ferries, cargo carriers and other ocean vessels. Similar to its sister marine service locations in Fort Lauderdale, Fla., and Seattle, the new Gulf Coast location will serve both on-call and service contract customers.
“We are thrilled to add our Houma office because it is so close to our key offshore customers,” said David Grucza, business manager, Marine Solutions USA, Siemens Industry, Inc. “This new location shows our commitment to these customers and to delivering excellent service.”
A dedicated marine service location, the new Houma-based office will offer a myriad of repair and spare parts services for automation, drives, motors, instrumentation and controls, as well as condition monitoring and part audits. For less complex issues, Siemens offers a 24-hour staffed call center that operates seven days a week, 365 days a year. More complicated issues are resolved by Siemens on-call emergency response assistance that provides service, parts and product support. With a worldwide network for warehouses, Siemens can provide spare parts within a guaranteed timeframe.
To keep its customers’ vessels in optimal operation, the Louisiana location will also offer technical support programs that provide software upgrades and scheduled maintenance for the entire electrical equipment system or portions of it, even if the original installation was not performed by Siemens. Additionally, asset management programs are available for motor management, power delivery and auxiliary systems.
Siemens Marine Solutions, a world leader in the supply of diesel electric propulsion systems, has been specializing in the design, manufacture and commissioning of electrical equipment for all types of submarines, and merchant and naval vessels for more than 100 years.
About Siemens
A division of Siemens Industry, Inc. (SII), Industry Solutions (IS) is one of the world’s leading solution and service providers for industrial and infrastructure facilities comprising the business activities of Siemens VAI Metals Technologies, Water Technologies and Industrial Technologies. Activities include engineering and installation, operation and service for the entire life cycle. Its wide-ranging portfolio of environmental solutions helps industrial companies to use energy, water and equipment efficiently, reduce emissions and comply with environmental guidelines. With nearly 29,000 employees worldwide, Industry Solutions posted worldwide revenues of $8.1 billion in fiscal year 2010. www.usa.siemens.com/industrysolutions
Siemens Industry, Inc. (SII) is the U.S. affiliate of Siemens’ global Industry Sector business—the world’s leading supplier of production, transportation and building technology solutions. The company’s integrated hardware and software technologies enable comprehensive industry-specific solutions for industrial and infrastructure providers to increase their productivity, sustainability and profitability. The Industry Sector includes six divisions: Building Technologies, Industry Automation, Industry Solutions, Mobility, Drive Technologies and Osram Sylvania. With nearly 204,000 Siemens Industry Sector employees worldwide, the Industry Sector posted a worldwide profit of $4.7 billion on revenues of $47.3 billion in fiscal 2010.
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Source: Siemens, June 7, 2011.